How long will it take you to answer my email?
We try our best to reply to emails within 24 hours. Sometimes, because we get many emails every day, it might take a bit longer for us to respond. But don’t worry; we read every email we get and will get back to you as soon as we can.
How do I know that you are a legitimate business?
We started our business in (year). Over the years, we have built great relationships with our customers and suppliers. You can find our full address and contact details on our website, and feel free to email our Customer Service team if you have any questions.
Why haven't I received my order confirmation/dispatch emails?
When you order from us, you’ll get an email confirming your order. Once we process and send out your order, we’ll send another email to let you know it’s on its way. If you haven’t received these emails, they might be in your spam folder. Check there to make sure. Sometimes, emails might not reach you because of server issues or other problems. If you’re not sure about your order, you can log in to your account and check your current or past orders.
How come your prices are so cheap?
We’ve been in business for a while and have made lots of connections to get high-quality products. We buy our products in big amounts, so we have a wide selection and can offer great prices to our customers.
How do I place an order?
We make ordering easy. Click on the item you want to buy, then hit ‘Add to Shopping Cart’. Your cart holds your items while you shop. When you’re done, go to ‘Secure Checkout’. Enter your details, choose payment and shipping methods, and submit your order. We’ll send you a confirmation email. That’s it – your order is ready for processing!
What payment methods are available?
We have different ways for you to pay. The easiest and fastest is with a Visa or MasterCard credit or debit card. We accept only Visa and MasterCard cards. If you don’t have one, you can use PayPal instead.
How secure are my credit card details?
We are serious about your security. Our SSL system uses top-notch military-grade 256-bit Secure Socket Layer technology to keep your personal info safe. Our payment gateway, Secure Trading, handles your card details securely. We never see or have access to your card details; they’re encrypted and stored on a secure server for your safety.
How do I know if you have received my order?
Once you order, you will receive an email confirming it. This email shows what you ordered, the total cost, and an order number for any questions you have. When we send out your order, you’ll get another email saying it’s on its way.
How long will it take to process my order?
The processing time for an order depends on how your details are processed in our system. When you use a Credit/Debit card, we carefully check the information for security and to prevent fraud. Your bank might also do security checks. If everything matches and is verified, we’ll process your order quickly. If there are any issues, we might need to look into it and may contact you to verify some details.
Can I cancel my order?
If you want to cancel your order, please contact us before it’s sent out, preferably right after placing it. Just email or call us with your order number. If we haven’t processed it yet, we can cancel it for you. But if it’s already on its way, we can’t cancel it. You can check our returns policy for what to do next.
